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FAQ

Frequently Asked Questions

Some more about Bettercast

How is Bettercast different to other platforms​?
Bettercast was built by a team of people that have experience producing events on all sides of the aisle, and as such we know what is important for your event to have:
  • Comprehensive features that will adapt to any style of event.
  • Extremely user friendly with no learning curve so no matter what age or technical skill level attendees have, they will be able to navigate it.
  • No downloads or installs. Just sell access and they log in.
  • Innovative options for ticketing and registration that will work with any existing system you have.
  • Accessibility certified (one of the most accessible platforms out there)
  • Feedback-driven development
  • Dedicated and in your timezone phone, video, chat and email support for all partners before, during and after your event.
  • Instant live chat support for all your event attendees so they are never waiting for assistance on any issue they may
  • Roughly 30% of the price of equivalent competitors
Can I host multiple streams from different locations on Bettercast?​
The Bettercast platform, using the "Conference" configuration will enable you to run as many concurrent live streams as you want. All streams are recorded and can be edited within the portal so you have on-demand viewing for guests within minutes of the event ending.
What support do you offer?​
We have multiple levels of support for any type of event, and they are all included in your platform fee.

1 - Concierge onboarding: 

During your setup phase, we will assign an event producer to your event, who will be able to assist you in the collation of content, editing of images, and set up of your event from start to finish. They will work with you to troubleshoot any issues or platform changes you need to make sure that we can work within your current process. 

2 - Tech support

Before and during your event, our production team will liaise with the live streaming team to test and configure the platform so all stakeholders can be sure that the quality of production will exceed expectations.

During the event, our team will monitor the stream and deliver live feedback as we're the eyes of the audience.

3 - Customer support

Before and during the event, we offer live chat and email support to all attendees to ensure that any technical problems they may encounter are dealt with as fast as possible to make sure no one misses anything. 

4 - Post-event support

After the event there we will be there to go through the reports and analytics to ensure you have what you need to send the stakeholders proof of their ROI from their event.

 

What analytics and customer insights can I get during an event?​
Check our reporting page for a detailed answer to this question.
Can I record the event and is the recording available to participants after the event?​
Every event that is streamed on the Bettercast platform is recorded in the highest quality we receive and then, you have an option to edit the sessions into individual clips, that match the session schedule.

These edited clips are available for download by you or viewing by event guests within minutes of completing the event.

No downloads, local edits, uploads shares and posting. It's all managed within the platform.
What is your standard streaming quality? Do I pay extra for 2K or 4K streaming?​
We believe in high-quality video and as such there are no additional costs if you want to stream at 1080 or even 4K bitrates.

For best delivery though, we recommend 1080p at 5.5Kbps at 30fps.
What is the latency on Bettercast?​

There are two options for latency management in a Betterast live stream. 

1 - Low latency.

We can support low latency streaming that will have approximately 5 seconds delay. 

*If you are streaming in low latency we STRONGLY recommend you provide a redundant live stream as we provide no reconnect window on low latency.

2 - Standard.

For a little extra quality assurance, we suggest streaming at standard latency which is approximately 20-25 seconds delay. 

What redundancy do you offer?

Making sure that your event goes on, and knowing that something will always go wrong is why we built in multiple levels of live streaming redundancy into our systems. 

1 - 60 seconds reconnect. 

As soon as you start streaming we build in a 60 seconds buffer into your stream so if you have any problems with your internet or encoder then the stream will continue for up to 60 seconds before cutting out. You have this time to reconnect and continue the stream again and viewers will not know anything has happened.

2 - Dual failover. 

If possible, you can stream two to our platform from separate encoders or internet connections, so if one of them fails, the Bettercast platform will automatically switch to the backup for uninterrupted event delivery.

3 - Multiple CDN's 

Once the video leaves the Bettercast servers heading to the viewers, we post it across 3 independent Content Delivery Networks, so if one goes out or there is any delivery or buffering issues, we automatically switch the viewer to another system to continue delivering a high-quality experience without the viewer ever noticing.

How can I stream my event on Bettercast?
Bettercast is built to work with any encoding solution on the market, either software like OBS or Vmix, or hardware, we provide a RTMP or RTMPS URL and Stream key and you can stream to our platform.
Does Bettercast have an inbuilt studio or editing facility?​
While Bettercast doesn't have a built-in live streaming studio such as you will find in services like Restream and others, we do have an editing studio where you can clip the day's live stream into segments so viewers don't have to search through hours of a video stream to find that one session they want to watch.
What kind of payment integration is available on Bettercast for ticketed events?​
Currently, we work with Trybooking as an official ticketing integration service.

For payment processing, you can integrate your own Stripe account.

We will soon release a Zapier integration for use with all other ticketing services.
What are the use cases for using Bettercast?

There are many, many use cases for why you would choose Bettercast for your next event, but here are a few. 

1 - The hybrid conference 

If the event requires multiple live streaming stages, over multiple days. If you want an app that guests in person can use to navigate the event, as well as sponsor, exhibitor, chat, networking and more then the Conference configuration is the right choice. 

2 - The virtual event 

When you have a fully remote event, with guests attending from around the world, over multiple timezones and languages. 

3 - The accessible event 

When you want to deliver your event to everyone and not discriminate access based on physical or geographic limitations. 

4 - A single service for everything

When you want to combine registration, ticket sales, live streams, event schedules, sponsors, exhibitors, marketing emails, in-person mobile app, On-demand video access and detailed reporting into one, very low-cost tool.

Bettercast is the service for you.

“Let us help you easily build and host amazing events that elevate the attendee experience and drive the ROI for all the event stakeholders.”

Request Demo

Request A Demo

If you want to have a guided walkthrough of the entire platform and talk to someone about how BetterCast can be changed to meet your specific requirements, contact us at any time.
Bettercast is Australian owned and globally operated. We are dedicated to the ideals of remote accessibility of our platform as well as our team.

We also believe in giving back and doing our part for the environment we offset 100% of the carbon usage of all attendees who attend a virtual or hybrid event on the platform. 
CLICK HERE TO LEARN MORE
United Kingdom
+44 (0)20 3404 2885
Australia
+61 (02) 8379 8908
sales_team@bettercast.io

Request Demo

Request A Demo

If you want to have a guided walkthrough of the entire platform and talk to someone about how BetterCast can be changed to meet your specific requirements, contact us at any time.
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