1 - Concierge onboarding:
During your setup phase, we will assign an event producer to your event, who will be able to assist you in the collation of content, editing of images, and set up of your event from start to finish. They will work with you to troubleshoot any issues or platform changes you need to make sure that we can work within your current process.
2 - Tech support
Before and during your event, our production team will liaise with the live streaming team to test and configure the platform so all stakeholders can be sure that the quality of production will exceed expectations.
During the event, our team will monitor the stream and deliver live feedback as we're the eyes of the audience.
3 - Customer support
Before and during the event, we offer live chat and email support to all attendees to ensure that any technical problems they may encounter are dealt with as fast as possible to make sure no one misses anything.
4 - Post-event support
After the event there we will be there to go through the reports and analytics to ensure you have what you need to send the stakeholders proof of their ROI from their event.
There are two options for latency management in a Betterast live stream.
1 - Low latency.
We can support low latency streaming that will have approximately 5 seconds delay.
*If you are streaming in low latency we STRONGLY recommend you provide a redundant live stream as we provide no reconnect window on low latency.
2 - Standard.
For a little extra quality assurance, we suggest streaming at standard latency which is approximately 20-25 seconds delay.
Making sure that your event goes on, and knowing that something will always go wrong is why we built in multiple levels of live streaming redundancy into our systems.
1 - 60 seconds reconnect.
As soon as you start streaming we build in a 60 seconds buffer into your stream so if you have any problems with your internet or encoder then the stream will continue for up to 60 seconds before cutting out. You have this time to reconnect and continue the stream again and viewers will not know anything has happened.
2 - Dual failover.
If possible, you can stream two to our platform from separate encoders or internet connections, so if one of them fails, the Bettercast platform will automatically switch to the backup for uninterrupted event delivery.
3 - Multiple CDN's
Once the video leaves the Bettercast servers heading to the viewers, we post it across 3 independent Content Delivery Networks, so if one goes out or there is any delivery or buffering issues, we automatically switch the viewer to another system to continue delivering a high-quality experience without the viewer ever noticing.
There are many, many use cases for why you would choose Bettercast for your next event, but here are a few.
1 - The hybrid conference
If the event requires multiple live streaming stages, over multiple days. If you want an app that guests in person can use to navigate the event, as well as sponsor, exhibitor, chat, networking and more then the Conference configuration is the right choice.
2 - The virtual event
When you have a fully remote event, with guests attending from around the world, over multiple timezones and languages.
3 - The accessible event
When you want to deliver your event to everyone and not discriminate access based on physical or geographic limitations.
4 - A single service for everything
When you want to combine registration, ticket sales, live streams, event schedules, sponsors, exhibitors, marketing emails, in-person mobile app, On-demand video access and detailed reporting into one, very low-cost tool.
Bettercast is the service for you.
